If you require anything custom such as size or design, please call (813) 517-9904 for a consultation. All custom orders or sizes, can take 14+ business days to produce. Shipping is after the item ships. You have the option to rush your item, you can call in to make sure your custom order has a rush option. Most custom orders are just that, CUSTOM. Please understand that we do our best to accommodate them, so please do your best to provide accurate measurements. If your measurements are past the U.S. standard size chart, we have a right and will charge an extra fee. Once we have to create a pattern specially for you due to measurements or a custom design item, there is an extra production fee. We can not honor exchanges or refunds on a custom item, once you sign a custom form. Simply because the order may be a custom design that was your request and not ours, or a custom size that would be merely impossible to find another’s interest or re-sell. Custom orders may not be returned or refunded whatsoever. Custom Orders include, any changes to a design we offer, whether it's a change in the pattern or a different choice of color or print we don't offer in that style.
Any orders that include measurements cannot be cancelled or returned, even if the order hasn't shipped yet. 99.99% of the time the item is already cut according to the measurements provided as well as names being made on clothing or jewelry. Upon purchasing please make sure you read our policy before checking off the "terms and conditions" at checkout.